File access and data handling

Guest and account access

Guest uploads and results are tied to a browser session cookie. Account files require a verified sign-in. File access checks the owning session or account; files are not published to a public gallery. Keep the guest browser session or sign in before changing browsers or devices.

Data used to provide the service

Translate24 processes the text, images, and documents you submit, your selected languages, and translation request status. Signed-in accounts store your email and account details, usage, and file history. The document email field identifies a request and does not grant access to an existing account.

AI processing

Content needed for recognition and translation is sent to the configured AI provider through the translation service. Provider processing follows its own data policies. Translation previews and output may contain the original information in another language.

File retention

• Guest and Free originals expire seven days after upload; native outputs expire seven days after creation.
• Paid native files remain while subscribed. Existing paid files receive a 30-day grace period when paid entitlement ends.
• Quick text and image results, and cached preview images, expire after seven days.

You can delete your native documents from the workspace. Basic completion and usage records can remain after file cleanup; they are used for account history, billing, and aggregate usage totals.

Feedback

Feedback you send from the workspace is stored with your account or guest session: the message, the topic you chose, the page you sent it from, and any image or latest translation you attach. The message text is sent to an AI classifier that does not keep it, so our team can sort feedback by subject. Attached images are saved again without location or other metadata, are visible only to our team, and are deleted 90 days after the feedback is closed.

Authentication and payments

Session cookies keep you signed in or retain guest file access. Google or email links verify account sign-in. Paddle handles subscription and full-file checkout; payment fulfillment follows verified payment events.

Questions about your data

Contact support@translate24.app for questions about file handling or your account data.